Refund Policy

IXXI credits are digital goods delivered to your account immediately after payment. This policy explains exactly when a refund is possible and how to request one.

1 · The general rule

Please check the bundle and price at checkout before confirming. Credits never expire while your account is active, so there is no rush to spend them.

2 · When we do refund

We refund in full when the fault is ours. Specifically:

• Duplicate charge — you were billed more than once for one purchase
• Credits not delivered — payment succeeded but credits never appeared, and we cannot add them manually
• Incorrect amount charged — you were billed something other than the price shown
• Service failure — a fault on our side consumed your credits without letting you play
• Unauthorised transaction — a purchase you did not make and did not authorise

Where a game fails mid-session due to a fault on our side, our first remedy is to restore the consumed credit to your account rather than issue a cash refund.

3 · How to request one

Email ixxi@mixxia.com within 14 daysof the charge, and include:

• The email address on your IXXI account
• The date and amount of the charge
• The MyFatoorah invoice or reference number, if you have it
• What went wrong

We acknowledge requests within 3 business days and aim to resolve them within 10 business days.

4 · How refunds are paid

Approved refunds are returned through MyFatoorah to the original payment method. We cannot refund to a different card or account. Your bank typically posts the funds within 5–14 business days, depending on the issuer — that part is outside our control.

Where a refund is issued, any credits from that purchase still in your account are removed.

5 · Account deletion

Deleting your account forfeits any remaining credits, free or paid. They are not refunded. Spend your credits before deleting.

6 · Chargebacks

If you believe a charge is wrong, contact us first — we will almost always resolve it faster than your bank can. Accounts with an open chargeback may be suspended pending resolution.

7 · Contact